* { box-sizing: border-box; margin: 0; }
:root {
  --fondo: #f6f5f2; --tarjeta: #fff; --tinta: #1f2328; --suave: #6a6f76;
  --marca: #c2410c; --marca-osc: #9a3412; --borde: #e4e2dd; --ok: #15803d; --mal: #b91c1c;
}
body { font-family: -apple-system, "Segoe UI", Roboto, sans-serif; background: var(--fondo); color: var(--tinta); }
main { max-width: 960px; margin: 0 auto; padding: 24px 16px 64px; }
h1 { font-size: 1.5rem; margin: 16px 0 12px; }
h2 { font-size: 1.05rem; margin-bottom: 10px; }
.sub { color: var(--suave); margin-bottom: 16px; }
.vacio { color: var(--suave); padding: 32px 0; text-align: center; }
.error { color: var(--mal); margin-bottom: 12px; }
.ok { color: var(--ok); margin-bottom: 12px; }

.topbar { display: flex; align-items: center; gap: 20px; background: var(--tarjeta); border-bottom: 1px solid var(--borde); padding: 10px 20px; position: sticky; top: 0; }
.brand { font-weight: 700; }
.topbar nav { display: flex; gap: 4px; flex: 1; }
.topbar nav a { padding: 6px 12px; border-radius: 8px; text-decoration: none; color: var(--tinta); }
.topbar nav a.activa { background: #fff1e7; color: var(--marca-osc); font-weight: 600; }
.link { background: none; border: none; color: var(--suave); cursor: pointer; font-size: 0.95rem; }

.tarjeta { background: var(--tarjeta); border: 1px solid var(--borde); border-radius: 12px; padding: 16px; margin-bottom: 16px; }
.dos-columnas { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
@media (max-width: 700px) { .dos-columnas { grid-template-columns: 1fr; } }

.fila { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.apilado { display: flex; flex-direction: column; gap: 10px; }
.ancho { max-width: 640px; }
input, select, textarea { padding: 9px 10px; border: 1px solid var(--borde); border-radius: 8px; font: inherit; width: 100%; }
.fila input, .fila select { width: auto; flex: 1; min-width: 120px; }
.corto { max-width: 110px; flex: 0 1 auto !important; }
label { display: flex; flex-direction: column; gap: 4px; font-size: 0.9rem; color: var(--suave); }
label.checkbox { flex-direction: row; align-items: center; gap: 8px; color: var(--tinta); }
label.checkbox input { width: auto; }

button { background: var(--marca); color: #fff; border: none; padding: 9px 16px; border-radius: 8px; font: inherit; font-weight: 600; cursor: pointer; }
button:hover { background: var(--marca-osc); }
button.mini { padding: 4px 10px; font-size: 0.8rem; font-weight: 500; background: #eee9e2; color: var(--tinta); }
button.mini:hover { background: #e2dbd1; }
button.mini.peligro { color: var(--mal); }
button.mini.apagado { background: #fde8e8; }

table { width: 100%; background: var(--tarjeta); border: 1px solid var(--borde); border-radius: 12px; border-collapse: separate; border-spacing: 0; overflow: hidden; margin-bottom: 20px; }
th, td { text-align: left; padding: 10px 12px; border-bottom: 1px solid var(--borde); font-size: 0.92rem; vertical-align: middle; }
th { color: var(--suave); font-weight: 600; font-size: 0.8rem; text-transform: uppercase; letter-spacing: 0.03em; }
tr:last-child td { border-bottom: none; }
tr.agotado td { opacity: 0.55; }

.kpis { display: flex; gap: 12px; margin-bottom: 20px; flex-wrap: wrap; }
.kpi { background: var(--tarjeta); border: 1px solid var(--borde); border-radius: 12px; padding: 14px 18px; display: flex; flex-direction: column; min-width: 150px; }
.kpi .valor { font-size: 1.4rem; font-weight: 700; }
.kpi span:last-child { color: var(--suave); font-size: 0.82rem; }

.chip { display: inline-block; background: #f0ede8; border-radius: 999px; padding: 2px 9px; font-size: 0.8rem; margin: 1px; }
.chip-cat { color: var(--suave); font-size: 0.72rem; text-transform: uppercase; letter-spacing: 0.02em; }
.estado { padding: 3px 9px; border-radius: 999px; font-size: 0.75rem; font-weight: 700; white-space: nowrap; }
.estado-PAGADO { background: #dcfce7; color: var(--ok); }
.estado-PENDIENTE_PAGO { background: #fef3c7; color: #92400e; }
.estado-TEMPORAL { background: #e5e7eb; color: var(--suave); }
.estado-CANCELADO { background: #fee2e2; color: var(--mal); }
.estado-ENTREGADO { background: #dbeafe; color: #1d4ed8; }

.categoria-titulo { display: flex; justify-content: space-between; align-items: center; margin: 18px 0 8px; }

.canal { display: flex; flex-direction: column; gap: 10px; }
.proximamente { opacity: 0.72; }
.proximamente button[disabled] { background: #cbd5e1; cursor: not-allowed; }
.canal-activo { border-color: var(--marca); box-shadow: 0 0 0 2px #fff1e7; }
.aviso { background: #fef3c7; border: 1px solid #fde68a; color: #92400e; padding: 10px 12px; border-radius: 8px; font-size: 0.85rem; }
.qr-caja { display: grid; place-items: center; background: #fff; border: 1px solid var(--borde); border-radius: 12px; padding: 24px; margin-bottom: 12px; }
.qr-caja img { image-rendering: pixelated; }

/* Entrenar al agente: transcript estilo chat */
.chat { display: flex; flex-direction: column; gap: 10px; max-width: 720px; }
.burbuja { max-width: 85%; border-radius: 14px; padding: 10px 14px; }
.burbuja-cliente { align-self: flex-start; background: #e7f0e7; border-bottom-left-radius: 4px; }
.burbuja-agente { align-self: flex-end; background: var(--tarjeta); border: 1px solid var(--borde); border-bottom-right-radius: 4px; }
.burbuja-texto { white-space: pre-wrap; font-size: 0.93rem; }
.burbuja-hora { color: var(--suave); font-size: 0.7rem; margin-top: 4px; }
.revision { margin-top: 8px; padding-top: 8px; border-top: 1px dashed var(--borde); display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.correccion-form { margin-top: 8px; min-width: 280px; }
.correccion-texto { font-size: 0.85rem; color: var(--suave); font-style: italic; width: 100%; }
.mini-link { font-size: 0.85rem; color: var(--marca-osc); text-decoration: none; padding: 4px 10px; border-radius: 8px; }
.mini-link.activo { background: #fff1e7; font-weight: 600; }
.juez-hint { width: 100%; font-size: 0.82rem; background: #fef3c7; border: 1px solid #fde68a; color: #92400e; padding: 6px 10px; border-radius: 8px; }
.juez-hint.juez-falla { background: #fee2e2; border-color: #fecaca; color: var(--mal); }
.banner-impersonar { background: #1f2328; color: #fff; padding: 8px 20px; font-size: 0.88rem; display: flex; gap: 12px; align-items: center; position: sticky; top: 0; z-index: 20; }

body.centrado { display: grid; place-items: center; min-height: 100vh; }
.login { width: min(400px, 92vw); display: flex; flex-direction: column; gap: 12px; }
.login h1 { font-size: 1.3rem; }